Terms of Service & Acceptable Use

These terms govern your use of dubstream.co and the services provided by Dubstream, Montevideo, Uruguay ("Dubstream", "we", "us"): agency engagements (projects, retainers, embedded pods), productized builds, and the Commerce Agent platform. By using the website or engaging our services you accept these terms. Signed proposals or statements of work take precedence over these terms where they differ.

1. The services

• Agency work — custom software, data pipelines, ads automation and consulting, scoped and priced per engagement.
• Productized builds — fixed-scope deployments (e.g. PPC or repricing command centers) delivered to your own cloud account or hosted by us. Dedicated deployments delivered into your account are yours to keep.
• Commerce Agent — a subscription platform ($79/mo flat unless agreed otherwise) providing data ingestion, analytics and command-center tooling for your marketplace accounts.

2. Authorization and your responsibilities

• You connect marketplace, advertising and data accounts only through each platform's official authorization flow, and you warrant that you are entitled to grant that access (it's your account, or you have the owner's permission).
• You remain responsible for your seller accounts and for the business decisions taken with our tooling — including changes you approve through preview/approval queues or enable for auto-apply.
• You can revoke platform access at any time (e.g. from Amazon Seller Central or your Google account permissions); revocation may disable the affected features.

3. Acceptable use

You agree not to use our services to:

• violate any law, or the terms, developer policies or acceptable-use policies of Amazon, Google, Shopify, Mercado Libre, Meta or any other connected platform — including marketplace policies on review manipulation, counterfeit goods or restricted products;
• access data or accounts you are not authorized to access, or grant us access you are not entitled to grant;
• probe, disrupt or overload our infrastructure or connected APIs, or attempt to bypass authentication, rate limits or approval safeguards;
• resell, sublicense or share command-center access outside your organization without a written agreement;
• use the services to build or train a competing product using data or tooling you accessed through us.

We may suspend or limit a service immediately where continued operation would breach a connected platform's policies (for example, Amazon's Acceptable Use Policy or Data Protection Policy, or the Google API Services User Data Policy) or put client data at risk. We restore service as soon as the issue is resolved.

4. Fees and payment

• Subscriptions are billed monthly in advance and can be cancelled anytime, effective at the end of the paid period.
• Fixed-scope builds are invoiced per the proposal (typically on delivery milestones). Quoted prices exclude taxes required by your jurisdiction.
• Launch or founding discounts apply to the engagements they were offered for and don't automatically extend to renewals or new scopes.

5. Data and intellectual property

• Your data stays yours. Marketplace and business data we access under an engagement is handled per our Privacy Policy and is never sold or used for other clients.
• Delivered work is yours. Code and infrastructure delivered into your own accounts under a fixed-scope build belong to you on payment.
• Platform IP stays ours. Commerce Agent, our shared platform components and pre-existing tooling remain Dubstream's; you receive a licence to use them for the duration of your subscription or engagement.
• We may name you as a client and describe delivered work in our portfolio unless you ask us not to — case-study metrics are only published with facts you've confirmed.

6. Confidentiality

Each party keeps the other's non-public information confidential and uses it only to perform under the engagement. This survives the end of the engagement.

7. Warranties and disclaimers

We deliver services with professional skill and care. Beyond that, services are provided "as is": we do not warrant uninterrupted operation of third-party APIs, marketplace outcomes (sales, rankings, Buy Box results, advertising performance), or that automations will be error-free. Preview and approval mechanisms exist so you stay in control of account changes.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and Dubstream's total liability under an engagement is capped at the fees you paid for that engagement in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

9. Termination

You can cancel a subscription anytime, and either party can end an engagement per its proposal. On termination we hand back or delete client data as described in the Privacy Policy. Sections 5–8 survive termination.

10. Governing law

These terms are governed by the laws of Uruguay, and disputes are subject to the courts of Montevideo — though we'd rather fix the problem first: write to legal@dubstream.co.

11. Changes

We may update these terms; the current version always lives at this URL with its effective date. Material changes affecting active clients are notified by email and apply from your next renewal.

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Dubstream · Montevideo, Uruguay · legal@dubstream.co · See also our Privacy Policy.